% focus on goods or service positioning vs. low-price and cost leadership, % focused on maintaining or expanding the sales of existing goods/services vs. introducing new of significantly improved goods/services [R&D]

% of enterprises that introduced product, process, organizational or marketing innovations during the three years 2007 to 2009 by type of innovation, Obstacles to innovation by resolution (e.g. measures were taken to overcome obstacles, used government support programs)

% of enterprises indicating the frequency that production performance indicators are shown to managers of operations in their enterprise

Use of various advanced technologies: computerized design and engineering, computerized processing, fabrication, and assembly, computerized inspection, communication technologies, automated material handling, information integration and control, biotechnologies or bioproducts, nanotechnologies, green technologies

Source of technologies used: by purchasing off-the-shelf, by leasing off-the-shelf, by licensing, by customizing or significantly modifying existing advanced technology, by developing new advanced technologies, through merger or acquisition of another enterprise with advanced technologies

Global value chain management, % of enterprises indicating a business activity was relocated from Canada to another country in the three years 2007 to 2009 (outsourcing) by type of activity, % indicating that the degree of importance of the obstacles to relocation or outsourcing they faced was high

Marketing services sector revenue growth, Employment by CRM function (Market research marketing/promotion, Business development, Customer feedback and support)

Use of CRM technology to manage CRM functions, Integration level of CRM technology functions (linked to back-end systems, customers' systems, suppliers' systems), Outsourcing of CRM technology functions by size of firm (application service provider (ASP))

Business development technology currently in use (Individual contact management, Multi-module CRM, Lead management solution, Collaboration tool)

Did your organization experience and identify any of the following types of information security breaches in the past 12 months? (Virus/malware/spam, Laptop or mobile hardware device theft, Financial fraud, Bots within the organization, Phishing/Pharming, Denial of service attack, Sabotage of data or networks, Unauthorized access to information by employees, Extortion or blackmail, Website defacement, Loss of confidential data, Abuse of wireless network, Password Sniffing, Misuse of a corporate application, Theft of proprietary information, Identity Theft, Exploitation of your domain name server, Social engineering)

What share of your organization's information security budget is spent on outsourced security services? Activities outsourced, Number of breaches in the last 12 months by whether or IT security is outsourced [information security]

Satisfaction with selected security technologies (e.g. Firewall, Email security, Anti-virus, SSL VPN, Hard disk encryption)

% of organizations allow social networking in the workplace [social networking sites]

Top security concerns with mobile phones [smartphones]

Greatest frustrations with information security vendors, Salaries of security professionals (e.g. Chief information Officer, Security Analyst)