# of computers, # of mobile Internet keys, # of cell phones [cellphones], # of mobile devices (including smartphones, PDAs, tablet computers]

Use of Office Suites software, Enterprise resource planning (ERP), Customer relationship management (CRM), Supply chain management (SCM), Open source systems or software applications, Top reasons given for computerizing processes

Use of the website as an Internet tool, % have a mobile web site [mobile Internet], Level of satisfaction with regard to the use of mobile marketing [mobile advertising], Interest in adapting their websites for mobile devices

Use of intranets and extranets, Use of collaborative tools - E-mail, Web meetings, Videoconferencing or conference calling, Shared editing tools, Task or agenda management tools, Power management tools, Collaborative solutions

Online activities - Selling online [e-commerce], Online purchases, Banking transactions [Internet banking], Web 2.0 [social networking sites], Transactions with government [e-government], Perception of security of online transactions, Internet payment solutions used (Paypal, Moneris, Global payments, Desjardins, Google checkout, Beanstream, Other), Obstacles or factors preventing from selling online, Types of banking transaction down online (online payment to suppliers, Electronic Bill Presentment and Payment (EBPP)], Internet payroll transactions, international e-banking transactions, import of data to accounting system, internet cash management systems

Canadian SME satisfaction with social media, responsibility fir the development of Web 2.0 strategies, Internal use of web 2.0, use of web 2.0 in partner or supplier relationships, Social networking sites used by Canadian SMEs over the last year (Facebook, LinkedIn, Blogs on company website, Microblogs, Forums, Wikis), Interest in incorporating Web 2.0 applications

Investments in ICT during the past 12 months by company size, types of investments (e.g. Purchase of computer equipment, Purchase of licenses, Development of computer systems, Outsourcing of technical support, Internal human resources, Consulting, Purchase of telephone devices/systems, Internet/network access), Types of external resources SMEs rely on for managing and developing their technological resources, main obstacles to adopting ICT Solutions suggested by SMEs

% of firms use open source software, involved in open source software development. Contact with governments on-line: % of firms Obtain information or documents, Complete or return tax forms [E-filing taxes], Apply for grants or benefits

% of firms use open source software, involved in open source software development. Contact with governments on-line: % of firms Obtain information or documents, Complete or return tax forms, Apply for grants or benefits

Top IT management issue categories - % reporting "increasing speed and agility in delivering projects", "improving IT alignment with the business", "attracting, developing and retaining IT staff", "improving IT alignment with the business", "reducing complexity", "IT issues related to globalization"