% % of Canadians bank online at least once a week, visit a branch on a weekly basis.

% of Smartphone owners use a mobile banking service.

Mobile content usage - % Sent text message [text messaging], Used downloaded application [apps], Accessed news and information, Used browser [mobile Internet], Used email (work or personal), Accessed Social Networking Site or Blog, Played games, Accessed weather, Accessed search, Accessed maps, Accessed entertainment news, Accessed sports information, Listened to music on mobile phone, Accessed bank accounts [mobile banking], Scanned QR code/bar code with mobile phone

% who've done mobile banking in the last 12 months have used their bank's mobile application vs. % who simply use their smartphone browser to access the bank's website, % of Canadian smartphone users indicated they primarily conduct their banking transactions using their mobile devices.

When asked why they haven't used mobile banking, % said online banking suited them just fine, % said they prefer other methods of banking (in person, ABM, telephone, etc.), % said they had security concerns about using their mobile phones to do banking, % said security is their biggest concern about mobile banking

Most common mobile banking functionalities used by smartphone users include: checking account balances, paying a bill, [Electronic Bill Presentment and Payment (EBPP)] transferring funds, emailing money, buying and selling mutual funds

Canadians who are already using mobile banking apps still have a wish list of functionalities they'd like to have - % report make mobile payments using their smartphones, the ability to add a payee, personal finance management/budgeting tools, the ability to live chat with a bank associate. [mobile internet, internet banking, mobile banking]

What in your opinion would do most to alleviate customers mobile payments privacy and security concerns?

Which mobile payment method is "already mainstream" or most likely to get traction in your marketplace? (online, mobile banking, cards, digital wallet, carrier)

What in your opinion are the main challenges companies face as they develop mobile payment strategies?

Retailers: What are the main reason(s) why your company does not have a mobile payment service?