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ID #:   39270111
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Survey on the views and practices of Canadian companies with respect to the corporate incentives programs they implement. Includes: % felt they gained a competitive edge over the competition as a result of the incentive programs they have implemented, % indicated their 2010 incentive budgets either remained the same or increased, % the number of incentive programs they are running in 2010 is either remaining the same or increasing

Applications for their incentives program spend - % report marketing programs, sales programs, employee programs, consumer, rebate, and channel programs.

When asked why they implemented incentives programs - % reported increase sales, motivate employees, increase customer loyalty, increase brand awareness, support a product launch or promotion, retain employees

When asked to rank the specific incentives they believe to be valued most by recipients % reported: prepaid credit cards, retail gift certificates, individual travel, experiential events such concerts and special events, catalogue and company selected merchandise

% reported increasing their use of prepaid corporate incentive cards amidst a time of economic uncertainty in the last year. [loyalty programs]

 
Publication Date:   6/16/2010
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   6/16/2010
 
 
 
ID #:   39270068
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of Canadian credit cardholders prefer cash back over any other type of incentive, % prefer merchandise, travel rewards [loyalty program]

% of Canadians hold a credit card with some type of reward program, % say they pay for travel using their card, % use it to pay for retail purchases, % use their credit card for dining, entertainment or gas purchases, % use it for drug store purchases

Average amount spent at the grocery store each month, % pay for groceries with debit card, credit card, cash.

 
Publication Date:   6/14/2010
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   6/14/2010
 
 
 
ID #:   39269840
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Survey of B.C. consumers. Includes: Which one is the most important to you when judging a retailerís performance? (How they treat you - customer service, How much they charge you, What they sell you, How easy they make it for you, How the store feels, What else they do: Being a good corporate citizen, How they reward you for being a good customer (loyalty programs)

Thinking about all the retailers you deal with, approximately how many of each of the following would you say are excellent retailers overall? (Independently owned retailers, Retailers that are part of a chain, each store is owned by a company, Retailers that are part of a chain, each store is owned by an individual franchisee, Department stores, Big box stores)

 
Publication Date:   4/13/2010
Frequency:    
Location Type:   Online
Geography:   B.C.
 
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Notes:  
Posted/Updated:   4/22/2010
 
 
 
ID #:   39269617
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of Canadians with travel rewards cards have used or redeemed travel rewards in the past year, % of those redemptions were used for airfare, % say their rewards card does not allow them to pay for taxes or surcharges with rewards points, % are unsure what costs their card covers. [loyalty programs]
 
Publication Date:   3/8/2010
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   3/8/2010
 
 
 
ID #:   39269609
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of parents admit they are not planning to take any time off at all this March Break, % say they are foregoing a mid-winter vacation for a holiday later this year, % confess they just can't afford it

% feel pressured about organizing March Break plans for their children, % stressed about the cost, % have made any plans at all one month before the break, % plan on utilizing their saved loyalty miles or points [loyalty programs] to offset the costs of March Break activities. [staycation]

 
Publication Date:   3/4/2010
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   3/5/2010
 
 
 
ID #:   39264274
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Profile on Canadian Internet use. Includes % of Canadians have access to the Internet from any location, % from home, % have wireless Internet access, % have access from home by age group, % have dial-up access vs. High-speed access

% concerned about on-line security

% of online Canadians have a profile on an online social networking site (by age group and gender), % have a profile on Facebook, % of online teens have a social network profile, % have a profile on Facebook, MySpace, Windows Live Space.

% of Canadians report actively using Twitter

% online Canadians do not read store reviews before purchasing products and services online, % always read them, % read product reviews if the item is over $100, % say that they find online consumer reviews believable

% agree that price is more important than brand when booking travel online, % agree price is more important than a loyalty program when booking travel online, % report their choice of airline/hotel is directly impacted by a loyalty program

% of online Canadians indicate that they have a bank account with an Internet-only bank (by gender)

 
Publication Date:   1/25/2010
Frequency:   Annual
Location Type:   Online
Geography:   Canada
 
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Notes:   You must register to access this report. There is no charge. Each issue has different data - archives unavailable online.
Posted/Updated:   1/25/2010
 
 
 
ID #:   39269265
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Survey on Christmas Shopping. Includes: Proportion of holiday spending by one week segments prior to Christmas day, % of Canadians have delayed at least some of their shopping this year in anticipation of lower prices and bigger sales, Top ten projected retail stores of holiday season 2009

Average amount expected to spend on gifts, Negative shopping experiences cited - % reported crowds, long line-ups, % of customers who have had a bad shopping experience never returned to that retailer, % have told others about a bad holiday shopping experience

Top gift categories for purchase, hope to receive, % will pay for holiday gifts by credit card, debit card, cash, % willing to go out of their way to shop where they can accumulate reward points [loyalty programs], % collect AIR MILES, Hbc rewards, Shoppers Optimum, Factors that influence where to shop.

Includes some details by gender and age group.

 
Publication Date:   12/9/2009
Frequency:   Annual
Location Type:   Online
Geography:   Canada, some provincial detail
 
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Notes:  
Posted/Updated:   12/11/2009
 
 
 
ID #:   39269218
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of Canadians indicating current economic conditions are a reason they will spend less this year. [Christmas shopping], % will be spending less this year on gifts and are stressed because they do not have enough money, % plan to shop at retailers that offer added value loyalty points or miles this holiday season. [Air Miles, Loyalty Programs]

% of Canadians believe it is appropriate to redeem their loyalty points or miles for gifts, % will be using their points or miles for holiday gifts this year, % of shoppers will stick to a firm holiday budget, % will use credit cards to pay for gifts, % plan to pay off their credit card immediately, % plan to pay it off within two months

Average amount spent on holiday gifts in 2009 vs. 2008,

 
Publication Date:   12/2/2009
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   12/6/2009
 
 
 
ID #:   39269063
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   When gift-giving on a fixed budget, % of Canadians opt to buy gift cards instead of personal gifts or cash, % of consumers usually spend more than the value of the card (vs. 2008)

% Canadian consumers are likely to provide their personal information in exchange for an incentive (security, bonus gift card funds, free product), % of Canadians are likely to register online with merchants to protect their gift cards from theft or loss, % are likely to provide their cell phone number to register their gift card at the store for loyalty program points (all Canadians vs. 18 to 34 year olds)

% of Canadians would be willing to pay more for a gift card made from environmentally friendly or recycled materials instead of plastic. [green consumers, Christmas shopping, Loyalty programs]

 
Publication Date:   11/3/2009
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   11/5/2009
 
 
 
ID #:   39268857
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % participation in loyalty programs by segment (General population, Affluent, Young adults (Generation Y - age 18-25)), Seniors, Women, French Quebec) 2007 vs. 2009, % of U.S. participate in Loyalty Programs.

% of Canadians say that participation in Loyalty Programs has become "more important" since the economy turned sour [Financial Crisis 2008]

 
Publication Date:   8/19/2009
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   9/24/2009
 
 
 
ID #:   39268856
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of households across Canada that collect AIR MILES reward miles [loyalty programs] report that that bonus reward miles would be a strong incentive for them to choose eco-friendly products and services [green consumers], % would choose green products if pricing was competitive, if green products were available where they shop.
 
Publication Date:   9/22/2009
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   9/24/2009
 
 
 
ID #:   39268820
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Survey of Canadians who have a credit card and have travelled in the past 12 months. Includes: % of Canadians who have a credit card and have travelled in the past 12 months, % have used or redeemed rewards when travelling over the past year [Loyalty programs], % feel that their travel rewards have helped them afford their trip, % say that the main reason they have used their rewards over the past year is because of the economy. [Financial Crisis 2008]

% of Canadians say that they would not travel if they could not get the deal they want, or they would prefer to stay home rather than pay full price, % of travellers are willing to consider changing the dates of their next vacation if it meant that they could get a better deal on travel, % will consider changing their vacation destination to get a better deal.

To get the travel deals they want % of Canadians: plan far ahead to reap early booking discounts, avoid peak travel seasons, search for package deals, use travel reward points, wait to book at the last minute to get sell-offs.

Most important credit card feature when travelling - % said trip cancellation insurance, travel medical insurance, car rental insurance

 
Publication Date:   9/18/2009
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   9/19/2009
 
 
 
ID #:   39268272
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Given the opportunity to spend one million AIR MILES reward miles, % of Canadian would say they would: opt for travel, share their million miles with family and friends, redeem for merchandise, extraordinary amounts of everyday items such as gas and groceries. [Loyalty programs]
 
Publication Date:   4/24/2009
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   4/25/2009
 
 
 
ID #:   39268269
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of credit card holders find it convenient to pay with a credit card, % say they would feel constrained in their choices as a consumer without access to their credit card, % say they have left a merchant in the past 12 months because they could not pay with their credit card.

% of cardholders say it would be more difficult to make regular transactions without a credit card, % of cardholders say they put as many of their purchases as possible on their credit card in order to better track and manage their finances.

% of cardholders say card rewards programs provide extra value, % have used their credit card over other forms of payment in order to collect reward points [loyalty programs].

% say they understand that as card owners they are responsible for how the card is used and for the charges incurred, % understand that if they don't pay off their balances, they will have to pay interest charges.

 
Publication Date:   4/22/2009
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   4/24/2009
 
 
 
ID #:   39267720
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Please indicate which of the following, if any, you have done to save money or get good value for money in the past three months: Redeemed a coupon, Comparison shopped, Shopped at a discount retailer, Shopped at a thrift shop, Stuck to a list while shopping, Used store flyers, Cashed in rewards points for money or other benefits [Loyalty Program], Took advantage of a low price guarantee / price matching
 
Publication Date:   12/10/2008
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   12/24/2008
 
 
 
ID #:   39267574
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of Canadians plan to spend less this holiday season compared to last year, pointing to current economic conditions as the reason [Financial Crisis 2008, Christmas shopping], % felt it was appropriate to give gifts that were purchased with miles or points [loyalty programs], % of those who indicated they intend to redeem loyalty points to acquire holiday gifts said they do not have enough money to purchase gifts.

% expect to carry a credit card balance on their holiday shopping for six months or more, Average amount Canadians are planning on spending, % will stick to a firm holiday budget, % plan to purchase gifts using cash or debit, % of shoppers who plan on paying for gifts with credit cards plan to pay the balance off immediately.

% of the main holiday shoppers in the household are women, % of them intend to spend more than $500 on gifts for the holidays, % of male main holiday shoppers plan to spend over $500.

 
Publication Date:   11/28/2008
Frequency:   Annual
Location Type:   Online
Geography:   Canada, some provincial detail
 
Hyperlink 1:   This information available to subscribers only. For more information click here
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Notes:  
Posted/Updated:   12/1/2008
 
 
 
ID #:   39267436
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of Canadians say that they will travel over the Christmas holidays (2008), Due to economic concerns, % of travellers will be more flexible with their travel dates, % will be more flexible with their holiday destination, % will cancel their travel plans [Financial Crisis 2008]

% of Canadians plan their trip ahead of time. % plan their travel at least a month ahead, % are extremely flexible when they travel, citing that they never stick to an itinerary.

% say they will be using their reward points more to fund their holiday. [loyalty programs]

 
Publication Date:   11/7/2008
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   11/9/2008
 
 
 
ID #:   39267009
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   % of Canadians said they are much more likely, or somewhat more likely, to use coupons during a recession. (by age group, province/region, income)

% see their coupon use increasing if they could download a coupon from the Internet and have it automatically connected to an electronically swiped loyalty card [loyalty program] (by age group)

 
Publication Date:   7/31/2008
Frequency:    
Location Type:   Online
Geography:   Canada, provinces
 
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Notes:  
Posted/Updated:   8/2/2008
 
 
 
ID #:   39266790
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Poll on customer service. Includes: % of Canadians say their experiences can make or break a relationship with a particular brand or company, When asked which form of appreciation they are most interested in, % ranked "just good customer service" as number one, % ranked rewards/loyalty programs, % ranked gifts, % of people will share their positive customer service stories with their friends and family.

When asked what makes customer service great, % reported: friendly staff, quick service, being helpful, % reported that they have received good customer service in the past month.

 
Publication Date:   6/19/2008
Frequency:   Annual
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   6/20/2008
 
 
 
ID #:   39266453
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Survey of Canadian credit card holders. Includes % participate in at least loyalty program, % changed shopping patterns last year to earn loyalty program reward points, % are members of Air Miles, % of Air Mile collectors redeemed points for travel in the last two years, (vs. American Express Membership Rewards, Aeroplan, Diner's Club's)

Segmentation of credit card holder - % Savvy collectors, Credit challenged, Overburdened, Smart affluent spenders, Prudent users

% of credit card holders carry only credit cards with rewards.

 
Publication Date:   4/25/2008
Frequency:    
Location Type:   Offline
Geography:   Canada
 
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Notes:  
Posted/Updated:   4/28/2008
 
 
 
ID #:   39265100
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Survey on Canadian attitudes towards loyalty programs. What bugs you most about current reward programs offered by various organizations such as retailers, financial institutions or travel companies? (Expiry date on the rewards or points, Annual fees, Blackouts or restrictions on redeeming rewards, The process to redeem rewards is complicated, Restrictions on how and where you can earn rewards, Amount of points to get rewards, Don't like rewards/points, Misleading/ fraud/ scam)

What kind of reward is most attractive to you? (Cash back to spend on anything I want, Airline tickets or travel rewards, Gift certificates, Merchandise, Tickets to shows or entertainment, I am not interested in a rewards program)

If you had a free vacation any where in the world, what travel destination would be your first choice?

 
Publication Date:   9/24/2007
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   9/26/2007
 
 
 
ID #:   39264393
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   When asked what is the best way for companies to express appreciation for their business, % of Canadian consumers said: Just show me good service, Donation on their behalf to a charity, Gift

% of respondents agree that convenient hours of operation are important, % of Canadians agree that one experience can make or break their relationship with a particular brand or company, % say they have shared their stories for both good and bad customer service with friends and family, % claim that their customer service stories have influenced the purchasing habits of others.

% say they have complained in writing to at least one company about bad service, % say Canada is the best place for service from any type of company, When asked about the last time they received great service, % said within the last month, % of Canadians belong to at least one loyalty program.

 
Publication Date:   5/9/2007
Frequency:   Annual
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   5/11/2007
 
 
 
ID #:   39263429
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Market status index of specific Canadian retail stores by the type of market they attract (upmarket, midmarket, downmarket).

Includes a profiles of each market (Average age, Income, % University graduates, % homeowners, Household type (with children, without children), Views on economy (getting better/getting worse), Internet usages, Have bought online, Have purchased a gift card in the last year, Interested in shopping online, at a dollar store, at Wal-Mart, at category killers

Preferred choice of payment (credit card, debit, cash), Have a MasterCard, VISA, American Express, Very important store selection factors (High quality merchandise, Organized & attractive store, Frequent buyer/loyalty program, Very low prices, Many sales & specials)

% agree (by market type) with the following statements: I always buy top quality products, I really enjoy shopping, I look for sales & specials in ads & flyers, I like to use coupons and shopper rewards programs, I usually wait for something to go on sale before I buy it.

 
Publication Date:   10/16/2006
Frequency:    
Location Type:   Online
Geography:   Canada
 
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Notes:  
Posted/Updated:   11/20/2006
 
 
 
ID #:   39263426
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   Likelihood as compared to national average that Canadian Tire Money redeemers are 18-24 years old, 45 to 55 years old, drive a full-sized van, to have attended boat shows and RV shows.

Top 3 media by yesterday exposure for Canadian Tire Money redeemer, Favourite radio format, Favourite TV genre. [Loyalty programs]

 
Publication Date:   11/20/2006
Frequency:    
Location Type:   Online
Geography:   Canada
 
Hyperlink 1:   This information available to subscribers only. For more information click here
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Notes:  
Posted/Updated:   11/20/2006
 
 
 
ID #:   39262999
Title:   This information available to subscribers only. For more information click here
Source:  
 
Description:   # of youth have a Student Price Card, % of Canadians 14-29 have SPC, % of tweens (9-13) have SPC, % of members have opted to receive e-mail offers, % of members are teens. [Loyalty programs]
 
Publication Date:   9/18/2006
Frequency:    
Location Type:   Offline
Geography:   Canada
 
Hyperlink 1:   This information available to subscribers only. For more information click here
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Notes:  
Posted/Updated:   9/26/2006
 
 
 
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