# of computers, # of mobile Internet keys, # of cell phones [cellphones], # of mobile devices (including smartphones, PDAs, tablet computers]

Use of Office Suites software, Enterprise resource planning (ERP), Customer relationship management (CRM), Supply chain management (SCM), Open source systems or software applications, Top reasons given for computerizing processes

Use of the website as an Internet tool, % have a mobile web site [mobile Internet], Level of satisfaction with regard to the use of mobile marketing [mobile advertising], Interest in adapting their websites for mobile devices

Use of intranets and extranets, Use of collaborative tools - E-mail, Web meetings, Videoconferencing or conference calling, Shared editing tools, Task or agenda management tools, Power management tools, Collaborative solutions

Online activities - Selling online [e-commerce], Online purchases, Banking transactions [Internet banking], Web 2.0 [social networking sites], Transactions with government [e-government], Perception of security of online transactions, Internet payment solutions used (Paypal, Moneris, Global payments, Desjardins, Google checkout, Beanstream, Other), Obstacles or factors preventing from selling online, Types of banking transaction down online (online payment to suppliers, Electronic Bill Presentment and Payment (EBPP)], Internet payroll transactions, international e-banking transactions, import of data to accounting system, internet cash management systems

Canadian SME satisfaction with social media, responsibility fir the development of Web 2.0 strategies, Internal use of web 2.0, use of web 2.0 in partner or supplier relationships, Social networking sites used by Canadian SMEs over the last year (Facebook, LinkedIn, Blogs on company website, Microblogs, Forums, Wikis), Interest in incorporating Web 2.0 applications

Investments in ICT during the past 12 months by company size, types of investments (e.g. Purchase of computer equipment, Purchase of licenses, Development of computer systems, Outsourcing of technical support, Internal human resources, Consulting, Purchase of telephone devices/systems, Internet/network access), Types of external resources SMEs rely on for managing and developing their technological resources, main obstacles to adopting ICT Solutions suggested by SMEs

Most data prided by # of employees, sector and region. Data related to Quebec is more detailed

Most popular method of communicating HR and organizational information - % report: Intranets, Print, Web 2.0

Most popular ways of obtaining news not directly related to work - % report: Online news, Television, Social networking sites, printed newspapers, % communicate with employees or recruit potential employees through social media sites, % use LinkedIn for recruiting purposes

Which of the following initiatives are you considering in response to the abolishment of mandatory retirement? (Increased performance management and monitoring, Job accommodations for mature workers, Benefits coverage for employees aged 65 and over, Phased-retirement, Flex-time, Inclusion of retirement incentives, Rehiring of former employees who had already retired)

% of the executives interviewed believed that their businesses perform at optimum levels to prevent and manage potential attack, % admitted that they have a very poor understanding of the risks associated with remote or wireless access, % cited that the greatest negative impact a security breach will have on their operations is theft of customer information

% of the Canadian workforce, on average, has remote access to the corporate Intranet, % of companies with remote access believe that employees are more productive when allowed access to workplace information off-site, % of those companies that did not offer remote access, admitted that security concerns influenced their decision to prevent remote access.

% of companies use Usernames, PINS and passwords are the primary source of information protection, % use firewalls, % would discontinue activity in the event of a breach until confident that the crisis was resolved

% have reported phishing attacks, % have reported attacks related to fraud and identity theft. [information security, cybercrime]

Includes % of First Nations schools with computers, % with Internet, Median student-to-computer ratio, % of computers with high processing speeds, ICT technical support time (Minutes per computer per month)

Median student-to-Internet-connected computer ratio, % using broadband to access the Internet, % of schools by type of Internet connections (Cable, High speed line (ISDN/DSL), T1 Line, Satellite connection, Dial-up), % with intranet, % with website.

% schools providing students with frequent access to Internet-connected computers outside instructional hours, % of schools by type of software accessible to students (Word processing, Internet browser, Educational drill & practice, Spreadsheet & database, E-mail, Presentation software, Graphics programs)

% of schools with more than 75% of teachers possessing ICT skills, Top challenges in using ICT technology.