% who've done mobile banking in the last 12 months have used their bank's mobile application vs. % who simply use their smartphone browser to access the bank's website, % of Canadian smartphone users indicated they primarily conduct their banking transactions using their mobile devices.

When asked why they haven't used mobile banking, % said online banking suited them just fine, % said they prefer other methods of banking (in person, ABM, telephone, etc.), % said they had security concerns about using their mobile phones to do banking, % said security is their biggest concern about mobile banking

Most common mobile banking functionalities used by smartphone users include: checking account balances, paying a bill, [Electronic Bill Presentment and Payment (EBPP)] transferring funds, emailing money, buying and selling mutual funds

% plan to decrease debt in next 12 months, What purchases are you will to delay to reduce debt?

% believe they have the capacity to responsibly borrow more, % believe their bank is willing to offer me the credit I need

% are satisfied with the service they receive from their primary bank, How likely are you to switch to another bank in the next 12 months?

Preferred banking channel (Local branch, Telephone banking, Internet banking, ABM, Cell phone/Smartphone [mobile banking]) for selected) banking activities (research a credit card, research a loan, research a mortgage, apply for credit card, apply for a loan, apply for a mortgage, negotiate rate for a loan)